Protection You Need, for Safe & Smooth Learning

Your Credit Card Information

YapTutor helps keep your transactions secure by not sharing your full financial information with sellers.

Dispute Resolution

In the event that there's an issue with a transaction, we'll put a limit on the assets until the problem is settled. We investigate the issues and take appropriate steps at all times. In the event that you are charged for an exchange that you didn't make, let us know by 30 days, and we have got you covered.

Purchase Protection

On the off chance that you don't get the satisfactory support from a tutor you requested, or it shows up significantly different from tutor's promise, you may qualify for Purchase Protection, and we'll repay you the full buying cost plus some rewards, subject to terms and restrictions. 

Account Protection

If you report an unauthorized transaction problem within 60 days from the transaction date, we’ll investigate right away. You aren’t liable for unauthorized purchases made from your account.

Responsive Support

We're here to help. Tell us if you suspect strange activity, identity theft, or phishing and we’ll be on the case. Help us by forwarding any suspicious emails to support@yaptutor.com so we can investigate.

Refunds

If an order doesn’t match the description or you are not completely satisfied, you can re-schedule another session with same tutor. If still unsatisfied let us know and select best tutor for you. If none of our tutors can satisfy you, we’ll reimburse the full cost of eligible purchases to you.

“With YapTutor Buyer Protection, You can confidently purchase any tutor service without running into the risk.”