Mission, Vision, Core Values

Mission Statement

Selling comprehensive, individually focused, high-quality tutoring service to prepare students of all ages for academic and career success, based upon their unique needs and goals.

Vision Statement

To connect students with expert tutors to learn without limits.

We believe YapTutor’s live tutoring supplemental program will…

  • Provide a positive experience and opportunities for every student to improve their skills and build self-esteem;
  • Deliver customized educational programs designed to build the foundations of their future success by helping them to become independent learners;
  • Help all our students to achieve their personal education goals;
  • Deliver programs for each student to cultivate the learning skills necessary for career success;
  • Be supported by a highly-qualified team of professionals who understand and meet the needs of each student.

OUR VALUES

At YapTutor, we value…

  • Accessibility: Whether it’s helping enrich learning experiences or unlocking economic opportunities for students to advance themselves personally and professionally, technology can make a big difference when it’s accessible to everyone. This begins with building a seamless and beautiful user experience across all platforms to meet every student where they are regardless of what they look like or where they come from.
  • Impact: The 24/7 live tutor model is at the heart of our approach, with empathy and growth baked into the core. We do our very best to help every student, regardless of background, by providing access to the most relevant and impactful support possible by facilitating an online interaction with a subject-matter expert, we ensure that no student is left unserved. 
  • Safety & Community: We are committed to fostering a safe and supportive community, centered on live tutor feedback. Today’s educational ecosystems face an unprecedented set of challenges given the increased diversity of student populations and ever-evolving needs of the workforce. While the technology itself isn’t the solution, when it’s built right—and combined with mutually beneficial partnerships— it has the potential to create a better, more equitable world in which everyone can learn and grow.
  • Customer Focus: Our existence depends solely on the customer’s desire to do business with us. We understand that our customers and potential customers are our “true boss” and this is something we never forget.
  • Excellence in quality services: We determine our services based on the needs of our customers, always striving to exceed their expectations.

Our Guarantee

Below are our standards and procedures, which are designed to help keep our community safe, empower our users to hone their skills, and enable our tutors to offer services with more confidence and transparency.

Academic Integrity

All tutors have agreed to uphold the highest standards of tutoring. No shortcuts here— all users vow to use the platform for legitimate learning.

Relevant & Proficient Tutors

We ensure our tutors have aced the exact course(s) they wish to tutor. This guarantees the highest level of relevance and proficiency. Currently, our tutors maintain an average satisfaction rating of 98%.

Community-vetting

Students and Tutors contribute detailed reviews that provide timely feedback on each session and aid the decision-making for future users. As an open marketplace, locations of interactions are mutually agreed upon between both parties.

Immediate Assistance & Action

We work for you every step of the way. In the unusual event that a problem occurs, we are available to assist. Our Student Success team is on-call 24/7 to help via live chat in-app and online, and can also be reached via phone and/or text.

We hope to enable a physical community of students through our technology. Along this journey, we strive to listen closely to the feedback of our users. If we can do better, please let us know. Together, let’s empower one another to be lifelong learners, sharing knowledge with and gaining insight from those around us